All towing companies in Michigan are regulated by the Michigan Public Service Commission under the Motor Carrier Act, MCL 479.2. This means that consumer complaints regarding towing companies can be directed to the Commercial Vehicle Enforcement Division, Regulatory and Credentialing Unit of the Michigan State Police at 517-284-8110. On the other hand, if the vehicle was towed at the direction of the police, complaints regarding the towing company may be directed to the police agency that directed the tow; and unreasonable towing fees can be challenged.
OUR METHOD OF ATTACK:
- Identify the contracting agency, Michigan state police, County or local police agency.
- Contact the agency and request a copy of their towing rates. State Police have this at the local post.
- Compare your invoice with the published rate.
- Immediately report any discrepancies to the contracting police agency.
- Allow them to assist.
In a case known to us, a MSP Lieutenant called on behalf of a motorist and had a bill reduced by more than $300 dollars. This was for a car.
In another case that we are aware of, a trucking company was charged $2,175 for a simple recovery and tow. The tow company in REDFORD, Mi charged more than the published rate, added $375 for another companies truck that did no work and they insisted on impounding the vehicle instead or towing it 2 miles to the trucking company as requested. With a phone call and this information, this bill was quickly reduced by $600.